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Convergys joins Cisco's Voice Portal Star Program -- August 23, 2007 (Cincinnati; August 20, 2007) - Convergys Corporation (NYSE: CVG), a global leader in customer care , human resources , and billing services , announced today the availability of its speech solutions to the on-premise market through an alliance with Cisco, the worldwide leader in networking that transforms how people connect, communicate and collaborate. |
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This alliance better enables Convergys to expand from its market-leading position as a hosted speech solutions provider to offer speech solutions to the on-premise (client hosted) market. By working with Cisco and its partners, Convergys Speech Self-Service applications can be hosted on any platform including the Cisco Unified Customer Voice Portal platform. |
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"This alliance with Cisco will help us make available to the on-premise speech market our contact center consulting and award winning speech self-service solutions which have made us a leading provider to the hosted speech market for a number of years already," said Larry Schwartz, Convergys President, Communications and Technology Group. |
Convergys combines a legacy of contact center and speech recognition expertise with a thorough understanding of how to apply automation to meet the demands of a business and improve its customer experience. Convergys speech portfolio supports on-premise, managed service, or hosted deployments, from an initial assessment through application deployment, all delivered by the industry’s most experienced team.
By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys’ solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 75,000 employees in 79 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com.
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